I must look stupid. Here's why. On April 24th, I took my Bernina 43D serger in to have a tune-up. There was absolutely nothing wrong with. I've had it for a number of years and figured I'd better have it tuned-up before I "needed" to. I called a local sewing machine dealer, not Bernina, and asked if he services Bernina machines. He told me he services "all" machines. The tune-up is $79.95.
On April 27th, I picked up my machines. I took my backup machine to have it tuned-up as well. This past Monday, June 4th, I finally sewed with the serger and it sewed beautifully. I was making the McCalls maxi dress and decided to assemble it entirely with the serger. That meant I had to add the left needle. For the most part I use the Bernina as a 3-thread machine and when I took it in for the tune-up it was threaded as such. As I normally would, I inserted the left needle and thread and assumed it would be business as usual. Boy was I wrong! When I pressed the foot pedal the machine sewed a few stitches and then started making the most horrible noises. Not only was the machine binding up it was obvious something was terribly wrong. After a few more attempts, I gave up. I removed the left needle and thread and this time when I tried to sew it still made the horrible noises. I took the machine back and was relieved to find out work was guaranteed for 3 months.
Wednesday, June 6th, I received a phone message saying the repairman had tried for three hours to repair the machine but was unable to repair it and would refund my money. WTF? The machine was fine until I took it in for the "tune-up." Do I look stupid? He tore up my machine and I'm supposed to be happy that he was willing to refund me $79.95? GTFOH!
Today when I went in to talk to the repairman,with my husband in tow of course, he wasn't in but I took the liberty of trying my machine. Just like he said...it didn't work at all. The clerk asked me what I expected him to do. Without hesitation I told her I think they should send the machine to an authorized Bernina dealer to be repaired at their expense.
When we returned later to talk to the repairman, the husband is still in tow, he did indeed write a refund check. I refused it but he insisted. He said the machine wasn't really 100% when I took it in. The hell it wasn't! I quickly corrected him. He said he'd send it out for repair at his expense. You bet your sweet ass you will. What's even more comical is that in the memo on the check he wrote refund for serger repair. Repair? I won't be cashing that check until after I get my machine back and repaired! Nope, I'm not stupid at all. Luckily I have another serger.
